Frequently Asked Questions
Before You Arrive
Q: How does your concierge service work?
A: Once you’ve booked, our concierge team reaches out to help personalize your stay—stocking groceries, arranging excursions, private chef or massage services, and addressing any special requests.
Q: Is the property remote to reach?
A: Yes—remoteness is part of the charm. Barrier Island House is on Stocking Island and reachable only by boat, but we make it effortless: fly into Exuma (GGT), then taxi to the Peace & Plenty dock, where our boat captain will whisk you across in 10 minutes. This exclusive journey sets the tone for the escape to come.
Getting Here & On-Island Logistics
Q: How long is the boat ride?
A: From George Town, the boat ride is just 10 minutes—short, beautiful, and scenic.
Q: Will someone help with our luggage and arrival logistics?
A: Absolutely. Our team manages taxi transfers to the dock, boat pickups, and any other assistance you need.
Q: What if I’m arriving by yacht or private charter?
A: We can assist with entry logistics, mooring, fuel planning—just ask.
During Your Stay
Q: What’s included in the booking?
A: Your reservation includes non-motorized watersports gear (kayaks, paddleboards, snorkel equipment), beach chairs, linens, toiletries, WiFi, air conditioning, and an unforgettable setting on lagoon and Atlantic sides.
Q: Can I access nearby resorts or beach clubs?
A: Yes—enjoy complimentary access to the Peace & Plenty shuttle for dining, beach club amenities, and beyond. Chat N Chill and Coconut Club are located on Stocking Island for cocktails, food, and fun!
Q: How can I book excursions, chef service, or other services?
A: Our concierge is available around the clock via WhatsApp to help arrange everything—from fishing charters and sunset sails to massages and private chefs.
Home Comforts & Amenities
Q: What indoor amenities does the home offer?
A: Spacious living and lounge spaces, sun porch for relaxed lounging, dining area, board games, high-speed WiFi, and full A/C throughout.
Q: Is the home suitable for groups or families?
A: Certainly— groups love our home! Barrier Island House features four bedrooms (all en-suite) and comfortably sleeps up to 12 guests.
Booking, Rates & Policies
Q: Are there any hidden fees?
A: No surprise fees. We include all charges upfront, so you can book confidently.
Q: What is your cancellation policy?
A: Full refund if canceled at least 60 days before arrival. For stays during holiday periods, the deadline is 90 days.
